Privacy Policy

Last edited: 2024-09-16

At L.C.I Premium Group (referred to as "we", "us", or "our"), we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including booking and renting vehicles through our website, mobile application, or in person at our locations.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Information: When you rent a vehicle from us, we collect personal information such as your name, address, phone number, email address, driver's license details, and payment information.
Rental Information: This includes details related to your vehicle rental, such as the vehicle type, rental period, location, and usage data (e.g., mileage, fuel level).
Device and Usage Information: We may collect information about how you access our website or mobile application, including your IP address, browser type, device ID, and other usage data.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Services: To process bookings, manage rentals, and offer customer support.
Billing and Payments: To process transactions and manage your rental payments.
Communication: To send you important updates related to your rental, promotional offers, and any other relevant information.
Compliance and Legal Obligations: To comply with legal requirements, including ensuring that drivers meet the necessary qualifications to rent and operate our vehicles.
Safety and Security: To ensure the safety and security of our customers, vehicles, and staff, including using GPS tracking in our vehicles where applicable.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following cases:

Service Providers: We may share your information with third-party service providers who assist us with business operations such as payment processing, customer support, or IT services.
Legal Requirements: If required by law, we may disclose your personal information to authorities, including in response to court orders, subpoenas, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot ensure the absolute security of any information you transmit to us.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations.
Opt-out of Marketing Communications: You can opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

L.C.I Premium Group
Av. Ramón y Cajal 34
29640 Fuengirola, Malaga
Email: info@premiumgroup.es
Phone: +34 699 266 588